In dealing with the citizenry, some of our policemen are perceived to be tamad, abusado, bastos and ayaw padisiplina. Often times, these policemen's appearance, body language and even manner of speaking project an overbearing, aloof and apathetic character. These traits are looked at as being "brusko". There is an urgent need to inculcate in our policemen that they should change the manner they deal with and "handle" the citizenry. We should exert more efforts to be more citizen friendly, courteous, provide prompt action that is responsive to the request, deliver results expected and set the example of what a true protector and servant of the community is for all to emulate.